It's one of the hardest problems in retail. Even thirty years after the inception of ecommerce, returns are still one of the most pervasive problems in online retail.
Chances are, if you run an ecommerce business, you are getting returns. And if you are like the retailers I speak with everyday, you're looking for a Shopify returns management software that best fits your company’s unique returns needs.
Unfortunately, Shopify provides nominal refunds + exchanges support, leaving you with a frustrating manual process that eats countless hours your of team's time just to handle returns.
A Shopify returns management software, like ReturnLogic, helps retailers automate returns and exchanges, improve operational efficiency, and collect powerful business analytics. With this solution in place you can automate a lot of the manual back and forth. This saves your customer service team so much time!
It also give you more visibility into how the process is performing. This means less things fall through the cracks. It also means that you can optimize the system as you grow.
I hear the question a lot: “If we don’t use ReturnLogic, who would you recommend?” That’s why I've have compiled a list of four of the best return management companies for Shopify retailers.
We are thrilled to answer this question for you, so you can find the best solution for you business. So, let’s dive into some details about the best Shopify returns management software.
Who are the best Shopify returns management software options?
I put together this list based on two major factors:
In an attempt to be as neutral as possible, I’m recusing ReturnLogic as part of the conversation. I'm also going to share feedback I hear from retailers everyday as I discuss their returns management challenges and the solutions they've tried to date.
Around since late 2016, ReturnMagic was hot topic news when it was acquired by Shopify in June of 2018. ReturnMagic works well as a lightweight online customer portal, making it easy for customers to create an RMA and print a shipping label. It lacks some of the sophistication to support higher level workflows. I've seen this be the best fit for retailers with 1-50 returns per month.
Founded in 2014, Returnly is on a mission to “de-risk” the modern marketplace. They strive to offer frictionless returns to shoppers by financing exchange credit even before the shopper sends an item back to the retailer. While this can offer a stellar customer experience, I've heard from some retailers that report that the "financing" of exchanges leads to a murky pricing structure and Returnly taking a large cut of every return.
Beginning in 2017, Loop Returns was built by a Shopify agency and features best-in-class design. They strive to reengage the shopper in the ecommerce experience as they're making an exchange. One piece of feedback I often hear from retailers that use Loop is that it does not provide advanced operational support they need, causing them to look elsewhere.
Started in 2015, as a national chain of physical “return bars,” Happy Returns recently announced that they would be offering an online returns portal for their retailers as well. For a retailer looking for physical return locations, Happy Returns may be a good option to consider.
Now that you’re armed with some basic information on some of the best Shopify return management software options, consider the support your store requires so that you can better fit your needs with the perfect returns provider.
Remember to consider the following when evaluating a Shopify returns management software:
Can the solution support your store’s return policy and return process so your customer support team doesn't need to manually sort through requests?
Can the returns software support seamless full catalog exchanges, refunds and store credits so that your shopper has the best returns customer experience possible?
Does the software provide operational support and visibility so your warehouse and customer support teams both know the status of each RMA through the process?
Does the software allow your warehouse team to set a disposition returning products so you can quickly restock good inventory and keep track of damaged inventory?
Does the return solution give you access to the data you're collecting so you can understand why products are being returned?
Will the returns platform just sell you on reducing returns, or help you understand what returns are healthy for your business and which are not?
Although it would be just as easy for you to choose a different Shopify returns solution, choosing ReturnLogic as your Shopify returns management software will provide you with a highly operationally and data driven returns solution.
Out of the gate, our platform is flexible enough to support most complex return workflows and back-end processes. This can save hundreds of hours in manual work for your team.
It also makes you smarter by helping your team make impactful decisions about marketing, product sourcing, inventory, and retention marketing-- all driven by your returns data.
We're obsessed with quashing the returns epidemic in online retail and can provide your Shopify store with a reliable Shopify returns management software plus the support and knowledge you need to complete in the market today. To get started, schedule a demo today.