Other online marketplaces - such as eBay, AliExpress, and Etsy - also present great opportunities for merchants to expand their reach.
Yet, only around 16% of retail shopping is done online. Consumers still like to shop in stores, including the retail giants.
Especially in terms of retail presence, Walmart is dominant. It's estimated that Walmart is able to serve 265 million customers each week.
Add Target to the conversation, and you have a combination of retail titans that can seemingly reach the entire US population.
The Importance of Omnichannel
It's more important than ever to be accessible to your customers and to reach your customers where they are.
This allows shoppers to interact with your brand on their own terms:
to research and buy where they want, when they want, in the way that works best for them.
But, what happens when a customer wants to returns a product they bought through a third-party retail partner, especially in the case of a warranty?
The Challenge of Omnichannel Returns
Most third-party sales channels have default return policies, allowing customers to return products within a certain period of time.
But this process falls short in the case of an extended warranty.
You may have a warranty program that covers products even after the standard return window in the case of a defect.
But most likely, you have no record of the customer purchasing the product from the third-party, and thus you have no way to start a return.
When the customer reaches out to your customer service team, you either have to confirm the purchase and product details yourself, or simply trust the customer.
As a result, third-party warranties often require excessive emails and spreadsheets or custom solutions costing tens of thousands of dollars. And, they are extremely inefficient and highly susceptible to returns fraud.
A Better Process for Third-Party Warranty Returns
ReturnLogic developed the capability of third-party warranties, enabling customers to start their own warranty claims, whether they purchased the product directly from the brand's website or from a retail partner.
With just a couple of clicks, the customer can initiate a warranty claim, input their information, and get a return shipping label.
You, as the brand, even have the option to require an uploaded image of the receipt, to lessen the chance of fraudulent returns.
The customer is empowered to start a warranty claim whenever and wherever they want, and they don't have to go through a long process first.
We know that reliable and effective operations are the foundation of the customer experience. It's difficult to impress customers if you can't live up to the promises and expectations that have been set.
With third-party warranties, you can ensure a smooth and consistent experience for your customers, regardless of where they shop.
ReturnLogic can enable you to accept third-party warranties, and manage the rest of your ecommerce returns, as well. If you want to take control of your multichannel returns, schedule a time to speak with a returns expert.
Want a Better Process for Third-Party Warranty Returns?