A Bottom-To-Top Approach to Returns Prevention
Whether you're a small or medium-size retailer, we all know that returns, no matter how friction-less the returns process is, is still damaging to the customer experience. Having to return a product is just downright disappointing, whether the reason is quality, size, damage or just not what your customer ordered. If this happens too often, your customers begin to look elsewhere. And when that happens, you begin to lose customers. And that’s the last thing you want.
Our end-to-end approach is one that looks at returns from the bottom up. We call it The Returns Prevention Hierarchy of Needs.
It's a three-step process that all retailers need to master in order to optimize returns, reduce churn and keep profits where
they should be, on the bottom line.