Automated holiday return policies are here! Learn more.
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See for Yourself
How it Works.

Take an interactive walkthrough of the front-end shopper
experience or the back-end merchant experience.

Make returns easy for shoppers and your team
– no matter how fast you are scaling

Merchant Experience See how merchants use Return Logic
Shopper Experience See how shoppers manage their returns
Merchant experience

01

Shopper submits their return.

Merchant experience

02

Customer service team sees a new return request from the shopper and reviews the request.

Merchant experience

03

The return gets automatically approved (if you want) and the shopper immediately gets their return label.

Merchant experience

04

The shopper sends their return back to your team.

Merchant experience

05

The warehouse team receives the return and marks a disposition for each item.

Merchant experience

06

Warehouse team processes the return and a new item is sent back to the shopper. Warehouse team decides what to do with the returned item.

Merchant experience

07

The return process is complete.

Merchant experience

08

Merchant reviews returns data and finds out why returns are happening.

01
08
shopper experience

01

Empower your shoppers to start a return whenever they want without needing to wait for your team with a self-serve returns portal.

shopper experience

02

Make sure your shopper’s new item goes to the right location.

shopper experience

03

Let shoppers choose which items they’d like to return and make sure the right items are eligible to return.

shopper experience

04

Make sure shoppers let you know why they’re choosing to return an item with primary and secondary return reasons.

shopper experience

05

Give shoppers a choice and let them pick their return type.

shopper experience

06

Give shoppers the option to get a similar item or something entirely new from your product catalog.

shopper experience

07

Help shoppers find the right item, save the sale, and increase customer lifetime value.

shopper experience

08

Let shoppers review one last time before submitting their return to make sure everything looks good.

shopper experience

09

Give instructions to shoppers so they know how to get their return back to your team and make sure they have a return label.

01
09

Ready to transform how your team manages returns?

Speak to a returns specialist to see if you’re a good fit!

Warranty Returns: See how a warranty return workflow works.


Instead of 40 hours a week, our employee now goes into the super user-friendly software, clicks a couple of buttons and returns & exchanges are complete in under an hour a day. The time savings for us while using ReturnLogic is very significant to our company, to be able to use those resources elsewhere.
Darn Good Yarn ⭐⭐⭐⭐⭐
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