How to Write a Return Policy (Free template included!)
Even with as much as 30% of E-commerce purchases resulting in returns, many businesses do not know how to construct an efficient and customer-friendly returns policy. Most companies see returns as a cost center and focus most of their time, energy, and money on preventing them rather...
What Customers Want to See in a Return Policy
Let’s face it. If you want to keep customers happy and coming back, returns are a necessary part of doing business. While they will never go away, with the correct return policy strategies, returns can actually improve profits.
Return Policy Tips: 7 Best Practices for a Great E-commerce Return Policy
A return may be the most crucial experience in e-commerce.
Perfecting a Branded Returns Portal
Looking for a Branded Return Portal for your E-commerce Store? While online retail overall has experienced staggering growth, one aspect of e-commerce has not kept up – returns. Without an automated return portal, customers have to reach out to...
Ecommerce Returns: Who’s at Fault?
E-commerce returns are still one of the most prevalent challenges for retailers.
How to Write an Ecommerce Returns Policy That’ll Skyrocket Sales
E-commerce Return Policy: An e-commerce return policy covers the rules for what can be returned & exchanged so all customers are treated fairly. They typically include information on the return window, supported return types, accepted return conditions, and who...
Should Your Shopify Returns Policy Require Comments?
“Who is your tailor? Is that person utterly stupid or just malicious?” These are harsh words – words that would make any product designer cringe. But they’re also words retailers need to hear if they want to keep improving. The...
Shopify Returns Management After the Holidays
The holiday season is an exciting time in retail. Once Black Friday rolls around, it can cause a whirlwind of hectic jubilation straight through the end of the year. However, the experienced retailer knows that this joyous time comes with...
3 Quick Cures for Q4 Returns Hangover
You did it! Your had your best Q4 to date. Your team found the perfect items. The marketing campaigns crushed it. The warehouse delivered. There may be one problem.
Improve Your Shopify Site’s UX with Returns Data
Shopify Returns Management Best Practices, Reduce Your Return Rate By Ross Beyeler, Partner and COO of Trellis It doesn’t matter how much you’ve put into perfecting your product, returns are a fact of life for e-commerce brands.