How to Prevent Wardrobing & Product or Tag Switches
Ecommerce Returns Fraud: How to Prevent Wardrobing & Product or Tag Switches Returns are an inevitable part of ecommerce, and allowing easy returns is extremely important to consumers. But when returns are fraudulent, it is vital to employ loss prevention...
Reduce Product Returns with the 80/20 Rule
The Vital Few and Trivial Many of Product Returns The good news: you’ve just gotten promoted to Director of Reverse Logistics. The bad news: you’ve inherited a whole host of problems that need your immediate attention.
Deliver the Ultimate Value By Preventing Returns
Peak Margins, Happier Customers and Reduced E-waste Investing in systems to understand consumers and what they want is a big trend in e-commerce – one that should also extend to returns. It leads to fewer returns, higher profits, and...
The Risk of Incomplete Data Destruction
There is a lot of news lately about the lasting presence of what people do on the internet and social media. It seems many people are just waking up to the fact that the pictures they post and things they...
Can Pre-Launch Failure Analysis Help Prevent Consumer Returns?
When a company creates a product, the last thing they want to think about is the possibility of that product failing. However, no product will live forever, and smart manufacturers consider the end of the lifecycle before it begins. However,...
How Reverse Logistics Plays a Key Role in a Smooth Product Recall
Consumer returns aren’t always the result of buyer’s remorse or a customer’s decision. Sometimes a consumer is forced to return an item due to issues out of their control. The primary reason is typically a product recall. Product recalls result...
Are Your Products to Blame for High Consumer Return Rates?
If you work in the reverse logistics industry, you understand just how important reducing consumer returns is. The first step is always to review and revise your policies to ensure they protect your company and your customer’s interests. But when...
Can You Reduce Consumer Returns with a Balanced Return Policy?
The goal of any retail establishment is to make a profit, and consumers are the cornerstone of that profit. However, as reverse logistics managers understand, consumer returns can have a heavier impact on profit than sales. Your return policy can...
5 Ways to Lessen Consumer Returns
The main concern of any reverse logistics manager is the number of consumer returns that flow through their warehouse. These returns can reduce the profit margins that make or break a business. To lessen the impact, managers need to find a way...
Can Reverse Logistics Help Protect Your Brand?
Every brand on the market has a specific customer base and target niche. Brands are also responsible for protecting their name and image during all phases of their product’s lifecycle – including returns. A weak reverse logistics department opens the...