What is the difference between a returns app and returns management platform? 

  • A returns app is a great launching point for retailers starting out. Traditionally they are downloaded for free or for a free trial from an app store. Return apps are cheaper and easier to adopt, but provide far less functionality than return solutions.  
    A returns portal app for baseline automation can be useful until a retailer reaches between 50 and 100 returns per month. From there, retailers need to upgrade to a returns management platform or risk growth potential and profit loss. Returns management platforms provide more automation for customer support teams, more visibility and communication with the warehouse and operations teams, and exceptional reporting + analytics for management.
  • Learn more about how ReturnLogic compares.