Ecommerce Glossary
All the words you need to know as an ecommerce retailer.
A
A/B Testing
Advance Ship Notice (ASN)
Annual Recurring Revenue (ARR)
API Key
Application Programming Interface (API)
App Store
Automation
Average Order Value (AOV)
B
Black Friday, Cyber Monday (BFCM)
Bracketing
Bundling
Buy Online, Pick-up Curbside (BOPAC)
Buy Online, Pick-up in Store (BOPIS)
Buy Online, Return In-Store (BORIS)
C
Call to Action (CTA)
Cart Abandonment Rate (CAR)
Cascading Styles Sheets (CSS)
Churn Rate
Collection Page
Consumer Behavior
Conversion Rate Optimization (CRO)
Cross-Selling
Customer Centricity
Customer Lifetime Value (CLV)
Customer Relationship Management (CRM)
Customer Retention
D
Discount Rate
Direct to Consumer (D2C)
Draft Order
Drop-Shipping
E
Ecommerce
Email Capture
Endowment Effect
Enterprise Resource Planning (ERP)
Event-Triggered Email
Exchanges
F
Fulfillment
G
Gift Return
Go To Market (GTM)
Green Business
H
Hero Image
HTML
I
Ideal Customer Profile (ICP)
IQ Analytics
In-house
International Shipping label
Inventory Management System (IMS)
J
JavaScript
K
Key Performance Indicator (KPI)
Kitting
L
Landing Page
Last Mile Courier
Lifecycle Stages
Logistics
M
Metadata
Mobile Commerce

Multi-Warehouse Management
N
O
Omnichannel Selling
P
Parcel Pick-Up
Partial Shipment
Point-of-Sale (POS) System
Post-Purchase Experiences
Prepaid Return Label
Printerless Return
Product Description
Product Detail Page (PDP)
Product Dispositions
Public App
Q
Quarterly Business Review (QBR)
R
Refund
Renting
Reserve Online, Pick-up in Store (ROPIS)
Retail Sustainability
Returnalytics
Return Authorization Slip
Return Center
Returns Comments
Returns Data
Return Reason
Returns Management
Return Merchandise Authorization (RMA)
Returns Optimization
Return Policy
Returns Window
Reverse Logistics
S
Sales Qualified Lead (SQL)
Sales Qualified Opportunity (SQO)
Search Engine Optimization (SEO)
Shipping
SMS Marketing
Social Commerce
Standard Shipping Label
Stock Keeping Unit (SKU)
Store Credit
Subscription
T
Theming
Third-party logistics (3PL)
U
Upselling
User Interface (UI)
User Experience (UX)
V
W
Wardrobing
Warehouse Management System (WMS)
Warranty
Webhooks
Workflows
X
Y
Z
Returnalytics: Should You Make Returns Easier for Shoppers or Easier for Merchants?
June 22, 2022About the Episode Welcome to the recap of our 2nd Returnalytics podcast episode! The Returnalytics podcast discusses the latest retail trends, technology, and best practices for managing an ecommerce business and retail returns. On our podcast, we’ll be having conversations with...
4 Ways to Incentivize Exchanges and Lower Refund Rates
June 22, 2022Ecommerce retailers can’t reach their business goals without a proper return policy and return management system. As an integral part of online shopping, nurturing the post-purchase experience builds customer loyalty, even if the customer wasn’t satisfied with their original purchase. Many retailers...
How Venture for America Prepared a Pandemic Grad for Life at a Tech Startup
June 13, 2022Author Note: This post was originally published on Technical.ly. Have you ever tried looking for your first professional job in the middle of a pandemic that shut the world down? I have.In the fall of 2020, I was finishing up...
Returnalytics: Is Making it Harder to Return Items More Profitable for Your Business?
May 24, 2022Welcome to the recap of ReturnLogic’s 1st Podcast! The Returnalytics Return Management Podcast discusses the latest retail trends, technology, and best practices for managing an ecommerce business and retail returns. We’ll be having conversations with the best and the brightest in...
Are Retail Sustainability and Ecommerce Returns Mutually Exclusive?
April 22, 2022With another year around the sun, Earth Day challenges us to think about our carbon footprint once again. There has been a noticeable shift in consumer behavior as more people aim to adopt sustainable shopping habits. In fact, internet searches for...
Coffee + Commerce: Shake Up Your Ecomm Strategy with Social Commerce
March 31, 2022Earlier this month, we met with Deb Mecca, for our third episode of Coffee & Commerce and chatted with her about spicing up your e-commerce strategy in 2022. Coffee & Commerce is a series of fireside chats hosted by the...
ReturnLogic Integrates with Zendesk to Make Returns Better Than Ever
March 23, 2022Pairing seamless support with innovative returns management creates a high-class experience for shoppers and Customer Service teams alike. ReturnLogic is thrilled to announce a new integration and partnership with Zendesk—champions of customer service. The Power of Returns + Zendesk CRM : Zendesk is a customer service software...
Introducing Expanded Warranties for Automated Warranty Workflows
March 7, 2022How to Implement Expanded Warranties According to Allied Market Research, the warranty market is projected to be valued at $170 billion by 2027. With more and more warranty tools coming out for ecommerce retailers, adding product protection plans to products...
How to Use Returns Data to Improve Your Ecommerce Business
March 18, 2022Gaining Insights from Returns Did you know your returns data is a goldmine of insightful information just waiting to be uncovered? Using an automated returns management system allows ecommerce retailers like you to easily track their returns and gradually create a...