The intent of this document is to provide a set of guidelines to help you configure the ReturnLogic platform and activate a customized Returns Center to match your return policies and brand.
Each of the following steps should be completed in order to launch your Returns Center and ensure it is ready for use.
After you create an account with ReturnLogic via the link that was emailed, log in and you will be ready for the initial setup.
The Shopify store integration allows the ReturnLogic platform to communicate with your Shopify store and provide automation for creating and processing returns.
This is the address that your returned products will be sent to.
Customer support information will be displayed to shoppers in the event they have specific questions or can not complete a return.
You can configure the customer support information using the options found here.
The logo image is utilized to modify the ReturnLogic platform to match your brand and is used both in the Returns Center and within customer notifications (unless otherwise overridden).
ReturnLogic provides 5 shipping types that are used to determine if a shipping label is generated and how it is applied to the return.
Shipping types can be enabled or disabled with Customer Shipping (the customer is responsible for creating a label and shipping the item(s) back to you) being enabled by default.
The shipping options dictate how labels are generated and how they relate to various aspects of your return process. This includes any flat fees that may be deducted, product weight and dimension data and if the shipping is a function of return reasons (damage, quality, too big, etc…) or return types (refund, credit, exchanges). To read more about shipping options click here.
You can configure the shipping options here. Be sure to click Save and Publish after you are done making any adjustments.
Automated gift card/store credit processing is only available to Shopify Plus customers at the moment due to API restrictions placed by the Shopify platform.
Additionally, this API is not enabled by default and will require you to reach out to your account representative requesting that it be enabled. If you intend to utilize the ReturnLogic store credit feature, the following email template may be helpful in getting the API enabled.
To: <customer representative>
Subject: Please Enable Shopify Plus Gift Card API
Body: Hello, we are planning on using the ReturnLogic application for processing returns and need to enable the Gift Card API for our store <store url>. Please let us know when the API has been enabled. Thank you.
ReturnLogic supports 3 standard return types; Refunds, Store Credit and Exchanges.The display name and description can be modified to reflect your brand and voice.The return types may also be activated and de-activated as well.By default all 3 return type options are enabled. For more information regarding return types please click here.
You can configure the returns types using the options found here. Be sure to Save and Publish after you are done making any adjustments.
For example, our default Kittehbox address would be kitteh10005.returnlogic.com although we would probably want to make it more user friendly by changing it to kittehbox.returnlogic.com. You can modify the URL subdomain using the configuration options found here.
The Returns Center workflow that your shoppers experience is based upon the policy configuration that you set.
This includes how the return items are presented, the return period, and how returns are authorized.
The ReturnLogic platforms utilizes a set of defaults based on industry standards but it is a good idea to update or verify these settings.
You can modify your return policy settings using the options found here.
The return reasons are displayed as options for the customer to choose from when returning their items and are used to derive valuable insights regarding your returns.
Certain reasons can be configured to require comments, images or both before the customer can proceed with generating the return. ReturnLogic provides several return reasons by default.
You can add, delete or modify return reasons here.
For more detailed instructions, visit our help center by clicking here.