Please take note, if the item has already been "Processed", you will not be able to do this. Once "Processed" is clicked, the return is finalized.
5. The screen will update and "Originate - Adjust RMA" will appear in the left corner.
6. Click on Return Reason and select Refund.
7. Click on Actions and select Save.
8. Please note, the following step will not apply if the original RMA was NOT an exchange. A new window will appear. Select Remove Draft. Since there will no longer be an exchange, the draft order is not necessary.
9. Click on Approved.
10. Finish the refund by clicking Process.