Returns Management Best Practices

Quipt.com reduced its reverse logistics and customer care costs by close to $150,000 by optimizing their returns process and leveraging data collection.

Background
Return Logic provides software and analytics to help modern ecommerce companies reduce costly product returns.

Objective
Multi-channel retailer Quipt.com was incurring unnecessary operational expenses within their reverse supply chain due to a lack of visibility, slow reporting, and physical space constraints.  The disconnected supply chain resulted in wasted time, money, and unsatisfied customers.

Solution
The Return Logic Management Portal was implemented into Quipt.com’s reverse logistics operations to streamline the physical handling of returns and begin collecting data to aid in returns prevention.

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