Learn how a growing Shopify Plus retailer struggling with returns and exchanges streamlined their process to deliver an exceptional shopper experience and sped up operations.
Darn Good Yarn's Story is a darn good one, about an entrepreneur looking to sell great products, while improving the lives of the artisans who craft them.
Industry: Yarns, Crafts, & Apparel
Platform: Shopify Plus
Slow and tedious returns and exchange process, lack of visibility and control.
Fully automated returns and exchanges using ReturnLogic.
Manual, email, and spreadsheet-based processes were costing Darn Good Yarn a full-time employee just to process returns and exchanges in Shopify. It was difficult to impose return policy rules on transactions or get easy visibility into trends. All that was negatively impacting customer satisfaction and driving up costs and return rates.
Slow and tedious returns processes were damaging the shopper experience and causing confusion.
Returns and exchanges were costing Darn Good Yarn 40+ hours of operations time and efficiency.
Darn Good Yarn could not find software that would accommodate its complex return policy.
There was no way way to streamline the returns process and collect data, which made tracking the status of a return nearly impossible.
Operations Manager, Darn Good Yarn
ReturnLogic solved all of the pain points around Darn Good Yarn's returns and exchanges. By introducing returns automation and increasing workflow efficiency, the Darn Good Yarn team was able to avoid repetitive and time consuming tasks, while focusing their efforts on providing value to shoppers.
ReturnLogic's advanced automation and return rules allowed Darn Good Yarn to customize their returns process to fit the needs of their shoppers and team. This control and efficiency allowed Darn Good Yarn to deliver a world class shopper experience, within just a few clicks.
Gone are the days that Darn Good Yarn's customer success team communicates back and forth in lengthy emails with customers attempting to return products past the return window.
In just a few clicks, returns and exchanges can be quickly processed, saving time, resources, and money.
Darn Good Yarn can now track the status of every return or exchange submitted, and develop an overview of the entire process so everything remains streamlined.
Shoppers were delighted by Darn Good Yarn's easy and hassle free return process, so much so that many opted for an exchange over a return.