Pairing seamless support with innovative returns management creates a high-class experience for shoppers and Customer Service teams alike. ReturnLogic is thrilled to announce a new integration and partnership with Zendesk—champions of customer service.
The Power of Returns + Zendesk CRM :
Zendesk is a customer service software company with support and sales products designed to improve customer relationships.
ReturnLogic provides scaling ecommerce merchants with an operations-focused solution for returns management and optimization.
Put them together and you have a harmonious solution for creating a positive returns experience.
Shoppers and customer service/warehouse teams alike are now able to go through the returns process with ease.
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This new integration allows us to:
- Embed a live chat within the ReturnLogic returns center
- Get instant access to customer returns information such as return history and RMA numbers
- Easily answer returns questions about sizing and recommendations
- Take advantage of upsell opportunities.
By allowing shoppers to seek support while guiding themselves through the returns process, the Zendesk + ReturnLogic integration reduces friction throughout the post-purchase journey.
This increases CLV and reduces churn, truly proving to be the best of both worlds.
Integrate Zendesk in only a few steps
Existing customers can easily implement this integration by heading to the Zendesk app marketplace and installing the ReturnLogic application.
New to returns and CRMs? We’d love to show you around. Follow this link to learn more.