Over the last decade, Shopify has proven to be a game-changing platform for retailers and brands seeking to expand in ecommerce.
Shopify reportedly hosts over 500,000 active stores, and the platform generated $1.58 billion of revenue in 2019. Shopify is the third largest online retailer, behind only Amazon and eBay.
But as we know, online purchases don't always go as planned. A better returns process means happier customers.
So, the platform also supports limited options in terms of returns.
Let's walk through how to create a return and refund an order in Shopify.
Creating a Return in Shopify
Shopify allows you to refund an order with at least one fulfilled item that has yet to be returned.
In addition, the order must not be archived to create a return. So, you would need to unarchive the order if it is currently archived.
Here are the basic steps to create a return within Shopify:
From the admin page in your Shopify account, navigate to Orders.
Select the order you wish to refund, and click Return items. If the order is archived, this is where you would unarchive it.
Then, enter the quantity of each item from the order that will be returned.
Select the appropriate Return shipping option:
Choose Create return label to generate a return shipping label for the customer. Shopify only allows this option if both your main location and the customer's shipping address are within the United States.
Choose Enter tracking information if shipment has already taken place, and you have the Tracking number and Shipping carrier.
Choose No return shipping if you would like to create a return without shipping.
Finally, click Create return. If you selected the Create return label option, you will be instructed to send the label.
That sounds easy enough. But a manual returns process will only continue to slow down your teams and cause friction among customers as your business grows.