Returns Management as a Profit Center
Traditionally, returns have been leveraged as a cost center, something to minimize, an unfortunate by-product of retail.
Help Your Customers with Returns Management
Why is managing returns important? Returns have become an integral part of the customer experience in e-commerce. 79% of customers want free return shipping, and 96% say they will buy again if the return process is easy.
How to Evaluate Returns Management Solutions
Which Returns Management Solution is Best for Your Brand?
Happy Returns Experience: Customer Centricity in Returns Management
Addressing Customer Centricity
Reduce Your Return Rate: The Advanced Guide
With an estimated return rate of nearly 30% in ecommerce, and an increasing shift toward online shopping, it’s no surprise that retailers are trying to reduce their return rate more than ever.
Smarter Returns Management in 10 Simple Steps
Many e-commerce retailers refrain from investing in their return management process, and it’s hard to blame them. Returns can be expensive and time-consuming. Before partnering with ReturnLogic, it commonly took a week or even longer for our clients to fully...
Shopify Customer Returns: Are Serial Returners a Problem?
How to Approach Shopify Customer Returns the Smart Way Retailers no longer have to consider Shopify customer returns to be just another cost of doing business. Returns are a perfectly natural part of the shopper’s journey with the brand, given that...
5 Ways to Combat Returns with Product Photos
5 Tips to Combat Returns with Catalog Photography The old idiom says a picture is worth a thousand words but did you know a picture can also be worth thousands of dollars in returns and, inherently, lost customers.
Product Return Chronicles: The Mystery of the Jilted Jewelry
First in an occasional series of stories about life in the trenches of retail product returns
Fix Your Returns Problem with Continuous Improvement
Continuous improvement is a lofty goal in tightly controlled environments like a factory floor or a logistics operation. Quality guru Dr. J. Edward Deming, the father of continuous improvement, defined a cycle of plan-do-check-action to help organizations achieve Kaizen, Japanese...